Account & Data Deletion

eClouds Go · operated by eClouds Energy LLP

You can ask us to delete your eClouds Go account and the personal data associated with it. There are two ways to make the request.

Option 1 — In the app

Open the eClouds Go app and sign in.
Go to Profile → About.
Tap "Request account deletion" and confirm.

Your request is recorded immediately and processed by our team.

Option 2 — By email

Send a request from your registered email or phone number to hr@ecloudsenergy.com with the subject "Delete my account". We will verify the request against your account before acting on it.

What is deleted

Your login credentials (Login ID and PIN hash).
Your device push notification tokens.
Your app account and access to the app's data.

What may be retained

Certain energy business records — such as billing, allocation and payment records — may be retained for a limited period where we are legally required to keep them for accounting, tax and regulatory compliance. These records are kept only for those legal purposes and are not used to give you continued app access after deletion.

Timeframe

We complete account and personal-data deletion within 30 days of a verified request.

Contact

eClouds Energy LLP
Email: hr@ecloudsenergy.com

See also our Privacy Policy. Last updated: 1 September 2026.