eClouds Go · operated by eClouds Energy LLP
This policy explains what information the eClouds Go mobile app collects, why we collect it, and the choices you have. eClouds Go lets our energy consumers and generators view their own allocation, billing and account information.
The app "eClouds Go" is published and operated by eClouds Energy LLP. If you have any question about this policy or your data, contact us at hr@ecloudsenergy.com.
| Data | Why we collect it |
|---|---|
| Phone number and email address | To identify your account and to send a one-time password (OTP) so you can sign in securely. These are matched against the account we already hold for you. |
| Device push notification token | To deliver notifications you have opted into (for example, an approval or a new bill). The token is issued by the device platform and is not your phone number. |
| Basic app usage / analytics | Anonymous, aggregated information such as which screens are used and error diagnostics, so we can keep the app working and improve it. |
We do not collect your contacts, photos, precise location, or any data unrelated to your energy account.
We do not sell your personal data, and we do not share it with third parties for advertising or marketing. Data is used only to provide the eClouds Go service. We may disclose information where required by law or to comply with a valid legal request.
All communication between the app and our servers is encrypted in transit using HTTPS. Access to your data is scoped strictly to your own authenticated account. Login credentials are stored only as one-way hashes, never in plain text.
We keep your account and app data for as long as your account is active. Energy billing and allocation records may be retained for a longer period where we are required to do so for legal, tax and accounting compliance. When you request deletion, we remove your login access and personal identifiers as described below.
You can request access to, correction of, or deletion of your personal data at any time by contacting hr@ecloudsenergy.com.
You can request deletion of your account and associated data at any time — either from inside the app (Profile → About → "Request account deletion") or by email. See our dedicated Account & Data Deletion page for exactly what is deleted, what may be retained for compliance, and the timeframe.
eClouds Energy LLP
Email: hr@ecloudsenergy.com
Last updated: 1 September 2026.